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Terms & Conditions

Prices

These are as stated in the item description on the website which may vary from time to time.  The price to you is as stated at the time the order was placed.  If we notice an error in the price paid we will contact you with the option of either cancelling the entire order and the funds will be refunded to you or cancelling the order for that particular item and accepting the refund of the sum for that item.

If an item is out of stock we will supply a suitable alternative or if we are unable to do so will refund to you the payment for that item. 

Payment Methods

Payment is accepted through paypal or credit card. We also accept (by arrangement) cheques and postal orders payable to Helen Martlew and telephone orders by credit card. All prices include VAT at 20%.  Our VAT number is 944579577. We have a minimum order value of £5.00.

Refunds, Returns and Cancellations

If your order arrives in faulty condition please contact us within 7 days. We will replace the goods or refund the value of the faulty items. Please contact us before returning any items. If you change your mind, please also contact us but you will bear the cost of returning the item(s).

Postage rates

We have a standard postage rate of £2.50 for orders under £20.00. Orders over £20.00 are free of p&p. Overseas orders will be charged based on location and size of order.  Europe £5.00 up to £25.00 and Rest of World £7.99 up to £30.00. We aim to send your parcel to you within 24-48 hours. Lighter parcels will be posted 1st class post. If your parcel weighs over 1.5kg it may be sent by standard parcel or courier dependent on value (UK). All overseas parcels are posted by airmail.  If there will be a delay we will contact you by email.

Sizes and colours

Sizes and colours of items may vary slightly due to camera imaging and different batches from suppliers. All Images (photographs) within this website are Copyright to Bluebell Girls Papercrafts (unless otherwise stated) and may not be reproduced without the permission of Bluebell Girls Papercrafts.

Governing Law and Jurisdiction

The terms and conditions of sale are governed by English Law and the English Court System.   Some of the items (including craft knives)  can be sharp are governed by the Offensive Weapons legislation.  We assume that all items will be used solely for carrying out craft projects and that anyone purchasing these items are aged 16+.  It is your duty to inform us if you are under 16 years.  

Updated 10th February 2013

 

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